Privacy Policy
Last Updated: 6 January 2026
1. Introduction
Tru8 Ltd ("we," "our," or "us") operates the Tru8 fact-checking platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
2.1 Account Information
- Email address: For authentication and communication
- Name: Display name for your account
- Authentication data: Managed by Clerk (our authentication provider)
2.2 Usage Data
- Fact-check submissions: Text, URLs, images, or videos you submit
- Check history: Your past fact-checking requests and results
- Credits usage: Tracking your subscription usage
2.3 Payment Information
- Billing details: Processed securely by Stripe (we don't store card numbers)
- Subscription status: Plan type, renewal dates, payment history
2.4 Analytics & Error Tracking
- PostHog: Anonymous usage analytics (optional, requires cookie consent)
- Sentry: Error monitoring for bug fixes (anonymized)
3. Legal Basis for Processing (UK GDPR)
| Data Type | Legal Basis |
|---|---|
| Account Information | Contract Performance (Art. 6(1)(b)) |
| Payment Data | Contract Performance + Legal Obligation (Art. 6(1)(b)(c)) |
| Usage Analytics | Consent (Art. 6(1)(a)) |
| Service Improvement | Legitimate Interest (Art. 6(1)(f)) |
4. How We Use Your Information
- Provide fact-checking services
- Manage your account and subscription
- Process payments
- Send service updates and notifications
- Improve our AI models and service quality
- Detect and prevent fraud
5. Third-Party Services
5.1 Authentication
Clerk: Manages user authentication and sessions
Privacy Policy: clerk.com/privacy
5.2 Payment Processing
Stripe: Handles all payment transactions
Privacy Policy: stripe.com/privacy
5.3 Analytics (Optional)
PostHog: Product analytics (requires cookie consent)
Privacy Policy: posthog.com/privacy
5.4 Error Monitoring
Sentry: Application error tracking
Privacy Policy: sentry.io/privacy
6. Data Retention
- Account data: Retained while account is active + 2 years
- Fact-check history: Retained for 2 years
- Payment records: Retained for 7 years (UK tax law requirement)
- Error logs: Retained for 90 days
7. Your Rights (UK GDPR)
You have the following rights regarding your personal data:
7.1 Right to Access
Download all your data from Settings → Privacy → Download My Data
7.2 Right to Rectification
Update your name/email in Settings → Account → Update Profile
7.3 Right to Erasure ("Right to be Forgotten")
Delete your account in Settings → Account → Delete Account
Note: Payment records retained 7 years for legal compliance
7.4 Right to Object
Opt out of analytics in Settings → Privacy → Cookie Preferences
7.5 Right to Data Portability
Export your data in JSON format via Settings → Privacy
8. Data Security
- Industry-standard encryption (TLS 1.3)
- Secure authentication via Clerk
- Regular security audits
- Limited employee access to data
9. International Transfers
Our services use cloud infrastructure that may process data outside the UK. We ensure adequate safeguards through Standard Contractual Clauses (SCCs) approved by the UK ICO.
10. Cookies
We use cookies for authentication and analytics. See our Cookie Policy for details.
Manage your cookie preferences via our
11. Children's Privacy
Tru8 is not intended for users under 13. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this policy periodically. Material changes will be communicated via email 30 days before taking effect.
13. Contact Us
Data Controller: Tru8 Ltd
Email: hello@trueight.com
Location: London, UK
To exercise your data rights or submit complaints:
Email: hello@trueight.com
Response time: Within 30 days
Complaints to ICO:
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Have questions about this policy?
Contact Us